A Chancer Casino verification that ends the waiting
Every licensed casino must confirm who you are, and Chancer Casino usually closes the check within 37 hours.
The whole check in six plain lines
Useful the moment a withdrawal pauses and you want the whole check laid out plainly.
Who checks
Licence and number
How long
Required by
Questions to
Minimum age
The verification area
Open your account menu and find the verification area; the request can arrive at registration or your first deposit, so keep your papers near at hand.
Daylight, all four corners
Photograph the whole page in daylight, keep all four corners in frame and skip the glare; a blurry edge is the usual reason a copy comes back.
Same card you paid with?
Show the same card or wallet you used, with your name and the last digits visible; covering the balance is fine, but keep the brand mark clear.
Routine, not accusation
A reply arrives in your inbox or live chat, usually inside 37 hours; a source of funds question may follow, routine under the licence and not an accusation.
What you send versus what it proves
Keep this open while you photograph each paper, so the copy matches the request first time.
Encryption, one team, one purpose
Keep the upload encrypted. Everything you attach travels under 256-bit AES encryption, the same shield banks lean on. That lock holds from the second the file leaves your phone to the moment the reviewer opens it.
Can other staff peek? Your papers sit behind one restricted door, opened only by the team that handles verification. Not the games crew, not the marketing desk, not a colleague who happens to be curious.
One purpose now, no shopping list later. Your licence, bill and payment screenshot are read for the checks our Gaming Control Board Curaçao licence demands, nothing more. They do not become a marketing list or a profile of how you like to play.
Get the same file through cleanly
Chancer Casino telling you straight which small slip caused it, so the next upload lands.
Fine print you can read
Details at odds with the account
Why is it too blurred?
Send a bill from this season
Asked once, for an ordinary reason
Holding a licence from the Gaming Control Board Curaçao means Chancer Casino N.V. must know that money in play came from somewhere lawful. This check is routine for every licensed operator and says nothing about you as a person.
Depending on how you pay in, the reviewer may want one or two of these.
- Recent payslip from your employer
- Bank statement showing salary credits
- Tax return or notice of assessment
- Proof of a property or asset sale
- Letter confirming a pension or benefit
Age confirmed up front
Registering tells us you are 18 or over, so a photo of your proof of identity is requested at sign-up before the account opens.
Higher limits, one extra paper
Asking for a higher limit changes the picture of what you can afford, so proof of income may be requested before the new figure applies.
Send these before you cash out
Before the first payout leaves, the licence requires a completed check, so proof of address and a payment method screenshot are gathered.